About our training

The highest quality teaching in the industry delivered through our unique accelerated learning methodology. Expert instructors allow students to receive and retain maximum knowledge in minimum time in a distraction-free environment.

About our academy

A focused recruitment solution and comprehensive education programme. We get graduates ready to kick-start their careers within IT and we get employers ready for the future with the fastest and most cost-effective way to strengthen their teams.

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I’m a forward thinking employer looking for a talented graduate

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OVERVIEW

During this instructor led course we´ll train the communication skills that a successful support agent needs. The course practices effective communication strategies that will help your candidates develop a rapport with your customers. We´ll also train ways to connect with your customers through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise. Finally, we’ll examine how to deal with challenging customers and how to defuse a customer’s anger.

Further, we´ll train the basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces. Also, this course includes in introduction to basic hardware troubleshooting skills.

 

 

Course summary

Course

IT Customer support and Hardware fundamentals

Duration

2 days

Exams

  • CompTIA A+ Certification Exam (220-901)

Your Package includes:

  • Transport Service
  • Accommodation
  • Meals
  • 22 Hours of instructor led training
  • Materials for the course
  • Labs
  • Exam

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